Address
1105, Goyang Arc Business Knowledge Industry Center, 63, Samwon-ro, Deogyang-gu, Goyang-si, Gyeonggi-do (Wonheung-dong, 704)
Phone
Email Address
Product Consultation and A/S Guide
- For K&TK customer support inquiries, please contact us through "Contact Us" or via Narae Sound Co., Ltd. (naraesound.co.kr).
- For A/S requests, you can visit the headquarters in person or send the product via courier.
(Note: Due to the nature of imported products, not all A/S parts may be in stock. Please consult us beforehand.)
- A/S is a paid service except for initial product defects.
How to Apply
- Visit the headquarters in person or send the product via courier.
- Please include your contact information and a detailed description of the product's issue to facilitate faster A/S processing.
(Your name/company name, phone number/mobile number, return address, product issue description, purchase date, warranty registration status, etc.)
- For courier services, K&TK will cover one-way shipping, and the customer will cover the other.
(Note: For initial defects within 10 days of purchase, the company will cover round-trip shipping costs.)
- Weekdays: Monday to Friday (10:30 AM ~ 5:00 PM)
(Saturdays/Sundays and public holidays are closed.)